It's important to us that you're completely satisfied with your order - after all, it's for your WEDDING!
If anything isn't right or if you've simply changed your mind we'll help sort it out. Just shoot us an email at firstname.lastname@example.org.
Unfortunately we are unable to edit your order items once it's been placed. If you have ordered the wrong thing, provided it hasn't yet been shipped, we can cancel your order and refund you so that you can order again.
You can return a product due to change of mind within 30 days of it being dispatched by us, providing it's unused and in resaleable condition.
Our mailing address is:
PO Box 77, Cherrybrook, NSW 2126
Please note shipping costs are at your expense. Where a refund is due, this will be processed onto the credit/debit card or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank. We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
Exchanges & Store Credit
You can exchange a product for other products or store credit* due to change of mind within 60 days of it being dispatched by us, providing it's unused and in resaleable condition.
Please note shipping costs for the return and resend are at your expense, with the resend charged at the standard rate ($9.95) regardless of order value. Exchanges will be processed within 2 working days from the date the returned goods are received. We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
- Store Credit is valid for use within one year of issue
- For health & safety reasons we do not accept change of mind returns or exchanges on jewelry or hair accessories.